Jaeger Reviews

Bought a Jaeger top and washed it as per the instructions and this top has shrunk.
The same thing happened to my daughters top.
We always wash and dry as the instructions say.

There appears to be something going on here... I too bought a coat and returned a few days later. It arrived with them on 11th Jan. I had proof of postage. Despite this, they are claiming it's not arrived and still no refund. I've been in contact with someone else on fbk for whom they're claiming the same. Anyone else?

Stupid, stupid me! I ordered 8 items online on 1st January 2021 and returned 7 of them the day after receiving them. Most did not fit (excessivley long arms and were poorly made with puckered seams, poorly set sleeves etc. Payment of £543 was taken from my bank account on 4th January 2021. The unwanted goods were returned on 9th January since when I have not heard a word.
I have telephoned M&S who eventually gave me an email for the receivers. The email address proved to be incorrect.
I have emailed what I believe to be the correct email address, but 11 days on I still have not received an acknowledgment, let alone a reply. I am owed £514.
Any suggestions will be gratefully received.
Victoria Duckett, Isle of Wight.

They shifted much production to Far East a few years ago and quality steadily worse, they're charging proper money for rubbish quality clothing with rubbish service to match

Awful customer services. Returned an item, which i tracked and had been recieved by Jaeger. No confirmation of return. Emailed them 4 times, no response. Tried calling lots of times but answerphone said nobody to take call. EVENTUALLY after replying to one of their posts on Facebook & ringing one of their shops, i was contacted, blamed Covid for delay and was refunded. Never again..what a sham

Arrived late despite paying for next day delivery. Despite emails, tweets and calls ( the recorded mesaage told me no one is available and to call back). Luxury brand with awful customer service.

I purchased a coat online for £275 , there was a promotion running at the time to receive a Free scarf, however when I placed the order online there was no box to tick to add the scarf to the basket.
Order received with no scarf, called up Jaeger Customer Services, spoke to a lady called Kelly Bird who was very unhelpfull and rude to say the least and clearly said I would nolonger be entitled to the promotion gift.

Jaeger are not what they used to be !!!!

Disgusted and will not be purchasing from them again...

I returned two garments unworn with tags in. I chased Jaegar multiple times by email with no response. Eventually the two garments were returned to me with a note saying they would not accept the returns as they were ‘creased’ and ‘covered in white fluff’.

Obviously when clothes are being sent via the post or courier they will be creased. It begs the question ‘Has Jaeger ever heard of an iron’? It’s standard practice for clothes retailers to press returns, it’s absolutely ludicrous for them to refuse returns because they’re creased.

As for white fluff, I have no idea what that’s supposed to be, but I have both the garments here and there is absolutely no trace of it.

I bought something from Jaeger because they used to have an excellent reputation and my Mum got all her clothes from them. It didn’t even occur to me that I should check Trustpilot because I thought it went without saying Jaeger were trustworthy and reliable.

The quality of goods didn’t really merit the price tag either. LK Bennett and Boden are far better quality at the same price point.

It’s incredibly sad that such an institution seems to have turned into a haven for scamming. Really, when ASOS and BooHoo can offer a superior level of service to what is supposed to be a high end supplier, they really need to sit down and evaluate their business model.

I will never, ever use them again under any circumstances.

I love this store. Yes some of the shop assistants well just one in particular can be snobbish, but the rest of them are helpful an friendly. I love there clothes an if I have a flush month yes I will buy there. Always in an out keeping an eye on prices but yes yes yes love it.

This is for the new store in bourton in water that opened today.
Staff and store manager were clearly incompetent, store manager looked like she didn’t want to be there, either couldn’t manage or couldn’t be bothered.
Staff were stood around chatting and parts of the store were a mess.
Won’t be shopping at any Jaeger stores again.

This was a joke with my claim when I was told the driver of YODEL could not locate the delivery he made. And Jaeger informed me that I have to wait until they find out the situation and it took 10 days before sending a form to sign. Very insufficient service! A big surprise with their survival! Goodbye

I would question whether Jaeger now has any capability to provide a service to customers after my current experience - a previously loyal customer transacting for the first time since the business went into administration. I didn’t read the reviews before, I wish I had.

I ordered a suit last Monday, received an auto order acknowledgment with delivery guidance of 3-5 days. After 8 working days (total 10 lapsed days) I hadn’t received any further communications. So I rang at 9.39am on working day 9 to check position. I received an apology, told that the company has had a system glitch and that my order would now be pushed through and I would receive the next day. I accepted that without any further discussion.

I hadn’t receive any communications about the next day delivery after that, so I called the next day (today) to get an update. I spoke to the same customer services advisor, who told me that my order was now to be despatched that evening (tonight) and I would receive the next day. When challenged, the advisor explained again that it was due to a system glitch, which had also affected the despatch yesterday and also that by the time she had sorted my order yesterday it was too late for next day delivery (I called at 9.39am). They had not sent me any updates, but apparently she had a tracking number for me now.

You can understand why I had now lost confidence and asked that I my order be cancelled. The advisor agreed to cancel my order and send me confirmation of refund back to my card that same day. I will update on how well Jaeger did in its commitment to my refund.

I placed an order on 4 January for next day delivery. On 5 January I received an email from Yodel indicating that my parcel would be delivered during the day. I waited in all day/evening but the order did not arrive. When I looked on the Yodel web site I saw that a tracking entry had been made ay 19.50 saying 'We tried to deliver your parcel but couldn't access your property. Please check back for updates.’ As I was at home at 19.50 the message was fallacious. Also I didn’t receive a ‘missed you card’. The parcel was delivered the next day and when I asked the driver what had happed he said that his van had broken down.

I regard this as appalling customer service. This is the second time very recently. ie the previous occcasion was on 9 December, that I have experienced problems with Yodel. I can’t understand why Jaeger continue to use them as they are totally unreliable and don’t give a delivery window like other courier firms, eg DPD. I can only imagine that they are used on grounds of cost, this is a very good example of you get what you pay for!!!

I have been a customer of Jaeger for over 60 years. I use the on-line site as there is a wider range of items than in the shops but will not be buying anything else until they have sorted their delivery problems. However, I don’t expect any action as none was taken last time I complained and so they have lost a good customer.

Looking at other reviews on Trustpilot there are many dissatisfied customers. They need to pull their socks up!!!

Angela Greenfield

We ordered an item from Jaeger using their click and collect service.
When the item did not arrive Jaeger's Customer Services blamed the delivery company Yodel. They said that Yodel had refused to deliver the item and it was still at their delivery hub. Jaeger made no attempt to tell us there was a problem. Then we contacted Yodel direct by telephone and were told that there was no record of the item being held by them or even having been dispatched by Jaeger. Someone is telling lies and the service is appalling, Still waiting to receive a full refund.

They must try very hard to get things this bad.
Ordered a shirt using my £20 Loyalty credit but the shirt unfortunately fitted like a tent so I returned it
asking for an exchange in a smaller size.
Heard nothing after over two weeks so contacted Customer Service who advised that Jaeger
don't do exchanges and that my refund would exclude my Loyalty reward - so the customer
loses twice. Needless to say, they kept their shirt and will not sell me anything again (and I have been a loyal customer in the past)
Avoid.